Refund and Returns Policy

Refund Policy

AZ African Store
www.azafricanstore.com

At AZ African Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund process below.

1. Eligibility

To be eligible for a refund:

  • The item must be unused, in the same condition you received it, and in the original packaging.
  • You must request a refund within 14 days of receiving your item.

2. Non-Refundable Items

Please note that the following items are non-refundable:

  • Perishable goods (e.g., food products)
  • Personal care items
  • Gift cards

3. Refund Process

Perishable items cannot be returned or refunded under any circumstances.

If your item is eligible, we will process your refund once we receive and inspect the returned item.

4. Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately so we can make it right.

📧 Email: contact@azafricanstore.com
📱 Mobile: +44 7362 312580

Return & Exchange Policy

AZ African Store
www.azafricanstore.com

We want you to be happy with your purchase. If something isn’t right, here’s how to initiate a return or exchange.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging.
  • You’ll also need the receipt or proof of purchase.

To start a return, please contact us at
📧 contact@azafricanstore.com

If your return is approved, we will send you:

  • A return shipping label
  • Detailed instructions on how and where to send your package

⚠️ Important: Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery.
Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We’ll evaluate the issue and work quickly to resolve it.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., eggs, meat, fish)
  • Custom products (e.g., special orders or personalized items)
  • Personal care items (e.g., beauty or hygiene products)
  • Sale items
  • Gift cards

If you’re unsure about whether your item qualifies, please reach out to us.

Exchanges

The quickest way to get what you need:

  1. Return the item you have
  2. Once accepted, place a new order for the desired item

Questions?

We’re here to help.
📧 Email: contact@azafricanstore.com
📱 Mobile: +44 7362 312580