Delivery Policy

AZ African Store
www.azafricanstore.com

We aim to provide a smooth and reliable shopping experience. Please review our order, delivery, and customer service policies below.

1. Order Placement

  • Orders can be placed 24/7 through our website: www.azafricanstore.com
  • Ensure all personal and delivery information is accurate before submitting your order to avoid delays.

2. Delivery Days

  • Monday to Thursday

Order Processing & Delivery

  • Same-Day Processing: Orders are processed the same day they are placed.
  • Next-Day Delivery: Orders are delivered the next day before 4:00 p.m.
  • Thursday Orders: Orders placed after 4:00 p.m. on Thursday will be delivered the following Monday.

Weekend Delivery

  • Special Weekend Delivery is available at an additional cost.
    Please call us at +44 7362 312580 to inquire and arrange weekend delivery.

📦 Standard delivery fee: £6.99 for next-day delivery.

3. Payment Methods

We accept:

  • All major credit and debit cards
  • Supported online payment services

💳 Payment must be completed at the time of order placement.

4. Order Confirmation

  • You will receive an email confirmation once your order is placed.
  • Please review the confirmation and contact us immediately if there are any errors.

5. Cancellations & Modifications

  • Orders may be canceled or modified within one hour of placement.
  • To request changes, please call our customer service as soon as possible.

6. Returns & Refunds

  • If you’re not satisfied with your purchase, you may return eligible items within 14 days of receipt.
  • Items must be in their original condition and packaging.

💰 Refunds will be processed within 5–7 business days after we receive the returned item.

Please refer to our Refund Policy for detailed terms and exceptions.

7. Customer Service

For any questions, concerns, or assistance with your order, contact us:

📧 Email: contact@azafricanstore.com
📱 Mobile: +44 7362 312580

We’re here to help!